Lumifly

Privacy Policy

Your Privacy Matters

This page explains how Lumifly handles personal information collected when you interact with our website, contact us, or use our services.

Last updated: December 1, 2024

1. Introduction

Lumifly ("Lumifly," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy describes the types of information we may collect, how we use that information, how we protect it, and the choices available to you.

By using this website or voluntarily providing information to us, you acknowledge the practices described in this policy.

2. Information We Collect

Information You Provide

When you contact us, request an assessment, use a calculator, or otherwise interact with our services, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Location or service area
  • Electricity consumption or bill information
  • Property-related information
  • Information included in messages or enquiries

Information Collected Automatically

Like many websites, we may collect limited technical information automatically, such as browser type, device information, approximate location, pages visited, referring pages, and general usage information.

3. How We Use Your Information

We may use information we collect for purposes including:

  • Responding to enquiries and requests.
  • Providing solar assessments, estimates, and related services.
  • Communicating with you about products or services you have requested.
  • Improving our website and user experience.
  • Understanding website usage and performance.
  • Detecting, preventing, and addressing security or technical issues.
  • Complying with applicable legal and regulatory requirements.

4. Solar Calculator Information

If you use our solar calculator, information such as your approximate electricity bill, consumption, state, customer type, property type, and roof access may be submitted to calculate an indicative solar estimate.

Calculator results are estimates and should not be treated as a quotation, guarantee of savings, or confirmation of subsidy eligibility.

If you request a personalised assessment, information submitted through the calculator or related forms may be used by our team to contact you and provide that assessment.

5. Communications

If you provide your contact information and request an assessment, consultation, or other service, we may contact you to respond to your request.

We do not sell or rent your personal information to third parties.

Where applicable, you may opt out of non-essential marketing communications by contacting us or using the unsubscribe mechanism provided in the communication.

6. Service Providers and Third Parties

We may use trusted third-party providers to operate our website, host data, process forms, provide analytics, deliver communications, or support our services.

These providers may process information on our behalf only to the extent necessary to provide their services, subject to their applicable terms and privacy practices.

We may also disclose information where required by law, legal process, or a valid request from a competent authority.

7. Cookies and Analytics

Our website may use cookies or similar technologies to remember preferences, understand website traffic, and improve functionality.

You can generally control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to provide requested services, resolve disputes, maintain appropriate business records, or comply with applicable legal obligations.

10. Your Rights and Choices

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you.

You may also contact us if you believe information we hold about you is inaccurate or if you have questions about how your information is being used.

To make a privacy-related request, email us at contact@lumifly.in.

11. Children's Privacy

Our services are not intended for children who are not legally able to enter into the applicable agreements or provide information independently. We do not knowingly request personal information from children for purposes that are not permitted by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices. When we make changes, we will update the date shown at the top of this page.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Lumifly.

This Privacy Policy may be updated from time to time. The latest version will always be published on this page.

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